Characterising patient complaints in out-of-hours general practice: a retrospective cohort study in Ireland | British Journal of General Practice
Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences – topic of research paper in Clinical medicine. Download scholarly article PDF and read for free on
Patient complaints in healthcare systems: a systematic review and coding taxonomy | BMJ Quality & Safety
Use of patient complaints to identify diagnosis-related safety concerns: a mixed-method evaluation | BMJ Quality & Safety
Characterising patient complaints in out-of-hours general practice: a retrospective cohort study in Ireland | British Journal of General Practice
Best Practices In Managing Patient Complaints and Grievances - ComplianceOnline.com
CLINICAL POLICY Patient Complaints and Grievances
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PDF) Clinical complaints: a means of improving quality of care
Health complaints in individual visiting primary health care: population-based national electronic health records of Iran | BMC Health Services Research | Full Text
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Clinical complaints: a means of improving quality of care. - Abstract - Europe PMC